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Power Platform Community / Forums / Copilot Studio / Error in connecting to...
Copilot Studio
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Error in connecting to tools - You don't have access to that environment

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I have an autonomous agent published on teams and M365. The agent works well uptill it asks the user to create the connection to the tools which are in my case salesforce and sharepoint. The issue is the tool is connected successfully for users in in one group but not with users in another group and they face the error as seen in attached image

I have couple of doubts here:-
 
1) Do I need to provide some permissions for the user to another group who is facing the error? If so what and where those permissions to be given
2) Is it that for each user I need to provide the permissions separately, that is a cumbersome task. Or is there a smart way to do it as per Microsoft standards.
3) I already have my salesforce tool and sharepoint configures with least access governance policies why there is a need to authenticate with the connection to the tool an extra step need to done?
 
Thanks,
Amit
image (10) (2).png
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  • Suggested answer
    David_MA Profile Picture
    13,502 Super User 2026 Season 1 on at
    You will need to determine what is appropriate for your process. If you don't want to give the users access to the environment, but you want the tools to run, open the tool and choose maker-provided credentials instead of end user credentials.
     
     
    I am still pretty new to Copilot Studio, but I am pretty sure this will work. Just note, if you do this on an action like send an e-mail above, the e-mail is going to be sent from the e-mail account of the person in the connection reference rather than the run-time user.

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