I have a problem with my license usage page. Since yesterday, it has been displaying a refresh date from year 1 and no longer showing any users. Am I the only one experiencing this problem? Thank you for your support.
Thanks for your question—issues with user license consumption not showing up or calculating incorrectly in Power Platform (like Power Apps or Power Automate) are often tied to reporting delays, calculation logic, or admin center glitches. This has been a known issue in some tenants, with Microsoft rolling out fixes gradually. I'll outline steps to troubleshoot and resolve it based on the latest guidance as of October 2025.
Quick Checks and Fixes
Verify in Power Platform Admin Center:
Go to admin.powerplatform.microsoft.com > Licensing (or classic: Billing > Licenses).
Check the Summary tab for environments needing attention. Enable "Include standard environments" to see all.
Look at Power Apps or Power Automate sections for active users, assigned licenses, and purchased licenses over the last 30 days.
Refresh and Recalculate:
License reports can lag (up to 48 hours). If the refresh date shows an old or invalid time (like "year 1"), wait and check back—it's a common reporting glitch.
If it's stuck, try clearing your browser cache or using incognito mode.
Common Causes and Solutions:
Calculation Errors: Microsoft updated the logic to fix inaccuracies (e.g., aligning with the Dynamics 365 licensing guide). If reports seem wrong, compare with the Microsoft 365 admin center for assigned licenses.
No Active Usage: Consumption only shows for users who've opened apps/flows in the last 30 days. If nothing appears, confirm users are actively using the features.
License Mismatches: Ensure users have the right type (e.g., per user, per app, or M365-seeded). For premium features, standalone licenses are needed.
Environment Issues: Check if the problem is environment-specific—filter by Managed vs. standard environments.
Download and Audit:
Use the Download button to export a CSV of usage details (active users, flows, etc.) for a specific license type. This can help spot discrepancies.
If Still Not Working:
Raise a support ticket via the Power Platform admin center (include screenshots of the issue and your tenant details). Microsoft is addressing reporting bugs, especially for Dynamics 365 integrations.
Review the Power Platform licensing FAQs for more on consumption rules.
This should get your license consumption reporting back on track. If you share more details (e.g., error messages or your setup), I can refine this further!
Best Regards,
Jerald Felix
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