Dataflow Refresh Failing gateway version you are using is not supported

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Posted on by JJ-27101724-0

Hello,

We previously had a dataflow hitting a SQL server with the with a refresh schedule. The refresh was working successfully until recently where we get the below error.

There was a problem refreshing the dataflow, the gateway version you are using is not supported. Please update to the latest on-prem gateway version and try again. (Request ID: d351d9ab-1291-48cc-91d0-b55ee9b87b16).

We have upgraded the data gateways to the most recent version but still are having the same error. Any ideas?

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11manish 2,484 on at

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Information that would help narrow this down

Is this a Power BI Dataflow (Gen1) or Dataflow Gen2 (Fabric)?

What is the exact gateway version installed?

Is the gateway running as a single gateway or gateway cluster?

Did the issue start immediately after a gateway upgrade, or after a recent Fabric/Power BI service update?

Those details will help determine whether this is a gateway registration issue, a cluster issue, or a known Dataflow/Fabric compatibility problem.

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JJ-27101724-0 15 on at

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@11manish

This a dataflow in Powerapps from PostgreSQL , type standard V2

Version number 300.318.9

3000.318.9

It is a gateway cluster, with two 2 gateways one has been disabled as it wasnt set up properly

The issue started 1 weeks ago, the dataflow was working fine with no issues. Our other gateaways uat/prod and powerbi reports with are working properly. It just seems to be this dataflow that is failing.

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