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Message consumption only showing 'Built by Microsoft' agents

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Posted on by MCSF

We've recently implemented a billing policy to track Copilot Message consumption, but it currently only reflects usage from agents labelled as 'Built by Microsoft'.

Our organization has several custom agents created in Copilot Studio that are actively used, yet their message consumption isn't appearing in the reports.

Could this be due to a configuration issue?

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Giraldoj 633 Super User 2025 Season 2 on at

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Message consumption only showing 'Built by Microsoft' agents

Hi there,

I think uyour screenshot is probably from the M365 dashboard but if you are interested on check the message consumption of copilot studio agentes try one of these alternatives:

Using Copilot Studio

https://learn.microsoft.com/en-us/microsoft-copilot-studio/analytics-consumption
https://learn.microsoft.com/en-us/microsoft-copilot-studio/requirements-messages-management

For the Power Platform Admin Center

https://learn.microsoft.com/en-us/power-platform/admin/manage-copilot-studio-messages-capacity?tabs=new

Regards

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