Copilot Studio Agent – Token Error Persists After Switching to PAYG

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Posted on by BJ-03031424-0

Hi everyone,

we’re facing a strange issue and would appreciate any insights.

We created a Copilot Studio Agent for a client. During the testing phase, the agent was used even though we hadn’t configured any tokens yet. As a result, tokens were consumed—even though we technically didn’t have any—until we received an error saying no tokens were available.

We’ve since switched to a PAYG (Pay-As-You-Go) plan and completed all necessary setup. However, the error message about unavailable tokens still appears, and the token balance is still shown as negative (see attached screenshot).

Has anyone experienced something similar or found a way to resolve this?

Thanks in advance!

Best regards

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Michael E. Gernaey 52,569 Super User 2025 Season 2 on at

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Copilot Studio Agent – Token Error Persists After Switching to PAYG

Hi @BJ-03031424-0

I want to be honest, I am completely baffled and not away of any way for an agent that isn't autonomous and setup with Reoccurence triggers to "use credits" and be used, or to have flows that are setup to trigger when files appear, data appears, data is modified.

So when you say it wasn't used... I am assuming you actually have some of the above and forgot to turn off the flows.

But thats just me, I would need to see your agent and your flows (both Agent, Tool and Power Automate) as well as instructions, so that I can verify why it would trigger when you say its not in use.

I am sorry its happening, we can definitely help you figure it out, I bet its the above though.

If these suggestions help resolve your issue, Please consider Marking the answer as such and also maybe a like.

Thank you!
Sincerely, Michael Gernaey

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