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Copilot Studio - Topic Creation & Management

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Is there any way to turn off a Copilot Studio topic in a managed solution (PRD env)?

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Posted on by Haso

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Hi, one of the system topics has been causing trouble on PRD, throwing error messages to customers ("The bot can't talk for a while").

After turning this topic off on UAT and testing it, we decided to deploy this version to PRD in order to disable the topic in PRD as well.

However, after 2 deploys the topic was still enabled on PRD - while other (textual) changes in the other topics did come through.

My question is, is there any way we can turn this topic off in the PRD environment (as it is a managed solution)?

Thanks a lot!

/H

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Haso 4 on at

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Is there any way to turn off a Copilot Studio topic in a managed solution (PRD env)?

@fchopo thank you for your suggestion. I can't find topics in that table unfortunately...

Is there another table I would be able to find topics in?

I only find it back in the Agent components

Thanks!
fchopo 7,926 on at

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Is there any way to turn off a Copilot Studio topic in a managed solution (PRD env)?

Hi @Haso,

Pretty weird! The only thing that comes to my mind is that you try to change Topic status manually on Dataverse, using the msdyn_ocsystemmessage table and updating the statuscode attribute for the "Multiple Topics Matched" topic.

Hope it helps!

Ferran

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