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Power Platform Community / Forums / Engage with the Community / Unable to speak with o...
Engage with the Community
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Unable to speak with or chat with support.

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Posted on by CU02091836-0
How can I speak with or chat with a Microsoft live customer service person?
  • Suggested answer
    Mohsin Ali Profile Picture
    Mohsin Ali 1,041 on at
    Hello @CU02091836-0 - Please refer below step by step guide to speak with customer service agent. 
     
    1. Go to Power Platform Admin Center → Support → Support requests.
    2. Select Get support and describe the issue.
    3. Select the appropriate Product/Category, affected environment, and severity.
    4. Add screenshots, steps to reproduce, and any relevant environment details.
    5. Submit the request and note the case number.
    6. Once a Microsoft support engineer contacts you, ask them to schedule a Teams call so you can reproduce and demonstrate the issue directly.
    For issues that are difficult to explain through screenshots or logs, a Teams call with the support engineer is usually the easiest way to demonstrate the behavior.
     
  • Suggested answer
    11manish Profile Picture
    11manish 4,792 Super User 2026 Season 2 on at
    Go to Admin center of Power Platform and choose Support :
     
  • Suggested answer
    Mohsin Ali Profile Picture
    Mohsin Ali 1,041 on at
    Hello @CU02091836-0 - did you get a chance to look into the details that I shared or if you have any follow-up questions.
     

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