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Copilot Studio - Publish & Channel Management
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Agent chat gets disabled sometimes

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Posted on by 2
Hello Team,

We have an agent connected to our SharePoint site via Microsoft Teams chat, with several users added for access. Some users are experiencing issues where their chat gets disabled and they can't type in the agent's Teams chat. Re-adding the agent temporarily resolves the problem, but it recurs. Adjusting various settings sometimes fixes it, though I'm unsure which change is effective.

Any help or suggestions would be appreciated.
 
 
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  • Michael E. Gernaey Profile Picture
    48,649 Super User 2025 Season 2 on at
    Agent chat gets disabled sometimes
     
    Can you share some of your Flow runs?
    How often is this used?
     
    I would really love to see the Activities tab of your Agent to see what its been doing and (how well it is doing it), you can also look at the Analytics to see what its doing and more details related to its use.
     
    Its possible its getting overloaded, or you are running out of Actions (depending on a flow usage)
     
    So when you say its disabled, when it is, that is when I would want to see the Flow Activities for any Agent Flows, Power Automate for Copilot flows etc.
     
    I would immediately check the connections it is using, before you re-install it.
    I would also look at the usage based on any Ai it might be doing, pay as you go, or your overall user usage
     
    it would so much easier to see some picture if you can share when its down, all the above it will help me help you as well as the Agent, its topics or automations etc.
     
     
  • CV-09091552-0 Profile Picture
    2 on at
    Agent chat gets disabled sometimes

    Thank you so much for your response.
    When you mention the "connection is hosed," what steps should I take to prevent this in the future?
    What specific settings or actions should I adjust to follow your recommendations? I've already signed into Copilot Studio, published the agent, and asked users to add it to their Microsoft Teams chat.

     
  • Michael E. Gernaey Profile Picture
    48,649 Super User 2025 Season 2 on at
    Agent chat gets disabled sometimes
     
    Since its autonomous, its going to be either
     
    1) a connection is hosed
    2) a flow is hosed (possibly by a connection)
    3) too many retries
     
    and a few others
     
    But to check them, and validate it would be good to see the Agent, see the Flows (triggers) you are using, how the autonomous parts work etc.
     
    As it appears some of them are failing over time.
     

    If these suggestions help resolve your issue, Please consider Marking the answer as such and also maybe a like.

    Thank you!
    Sincerely, Michael Gernaey

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