Power Platform Community Forum Thread Details

Problemas con la fuente de conocimiento en SharePoint

Me pongo en contacto para manifestar mi inconformidad con el funcionamiento de sus agentes. A pesar de proporcionar fuentes de conocimiento específicas y relevantes, los agentes no las reconocen ni las utilizan adecuadamente, lo que resulta en respuestas incorrectas y la ineficiencia del servicio.

Este problema no es aislado. He comprobado, a través de foros, que otros usuarios también lo están experimentando. Además, no ocurre únicamente en el tenant desde el que les escribo, sino que se presenta igualmente en otros tenants a los que tengo acceso como administrador global, contando con todos los permisos, licencias y roles necesarios para crear satisfactoriamente un agente en Copilot Studio.

Considero que esta situación es grave, ya que la correcta integración de las fuentes de conocimiento es esencial para que los agentes cumplan con su propósito. Solicito que revisen este problema con urgencia y me informen sobre las acciones concretas que tomarán para solucionarlo.

Quedo a la espera de una respuesta clara y una solución definitiva.

Hi @PM-14111628-0

Unfortunately you are going to be waiting forever. This is a forum, yes owned by Microsoft but we are all just volunteers who answer, MS does not answer here and will never see what you put.

Also, to say, I have had dozens of times my customers say the same thing, then I review their agents, the instructions, their knowledge sources and their configurations and its an issue in one or many places.

Now I also do see other times when I believe it might / should work so I have to provide them strict instructions, or they are hitting limits of Indexing, or # of files (in SharePoint for instance) or depth of the path of subfolders, or file types, or the structure of their content etc.

I do not doubt you are having issues, truly I do not, but "generally" its due to some known limitation (that might not be easily read) or some configuration, knowledge source structure etc. I again believe you sincerely, but without literally reviewing your entire agent, knowledge sources, tenant, managed environments, dlp policies, security groups and a host of other things :-( I wish I could help you better but its not possible.

I would go to your Admin Center and open a ticket there and then you can be assured it will get to the right people at Microsoft.

Here we can only try to help you and also have empathy and sympathy for your situation as we all do.

Cheers,

If these suggestions help resolve your issue, Please consider Marking the answer as such and also maybe a like.

Thank you!
Sincerely, Michael Gernaey

Quick Links